Help Desk yst
Help Desk yst
Posted on :
18-09-2024
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Job Description
Job Summary:
As a Help Desk Analyst you will be the first point of contact for our clients seeking technical assistance. You will provide support over the phone via email and through our ticketing system. Your primary goal is to ensure a high level of customer satisfaction by resolving technical issues efficiently and effectively.
Key Responsibilities:
- Respond to client inquiries and provide technical assistance in a timely manner.
- Diagnose and troubleshoot hardware software and network issues.
- Document and track issues using our ticketing system.
- Escalate complex issues to higherlevel support teams when necessary.
- Provide guidance and training to clients on software and hardware usage.
- Maintain a high level of customer service and professionalism.
- Stay updated with the latest technology trends and solutions.
Qualifications:
- Proven at least 1 year of experience as a Help Desk Analyst or in a similar role.
- Bachelors in Information Technology or similar field is preferred.
- Strong knowledge of computer systems software and networks.
- Excellent problemsolving and communication skills.
- Ability to work independently and as part of a team.
- Customeroriented with a focus on delivering highquality support.
- Relevant certifications (CompTIA A ITIL) are a plus.
Remote Work :
No
Employment Type
Full Time
Key Skills
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