IT Support Specialist
IT Support Specialist
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Job Description
Requirements
You have initial experience in IT support and can identify faults flexibly and quickly and install individual IT solutions
You have a high level of customer and service orientation
You feel comfortable using ticket systems such as Zendesk Intercom or similar
You have good knowledge of common operating systems software applications and network technologies
You have a high affinity for networks and technology
You are willing to learn and have good comprehension skills
You are characterized by a high level of reliability and communication skills
You organize your day and upcoming tasks independently
You speak fluent German and have a class B driving license
Tasks & Responsibilities
You are the first point of contact for our practices and respond to submitted tickets (LVL 1 by phone and via software ticket) as quickly as possible
You are responsible for the technical support of our practices
You help us to update and further develop our internal documentation selfhelp articles and guidelines
You are also active on site in an emergency or you lead our remote hands on site
You support our practices on site if necessary and carry out field work if required
Core Benefits
1) Impact on healthcare: The opportunity to directly contribute to improving healthcare through technology.
2) A high degree of autonomy: Employees are given responsibility to drive innovation and bring ideas to life.
3) Growth opportunities: Room for professional development and more responsibility within the company.
4) Free lunch at the Essen headquarters
5) Competitive marketbased salary despite the startup atmosphere
6) Apple company laptop and equipment provided
7) 30 days paid vacation
8) Personal healthcare and a free gym membership
9) Job ticket for easy commuting
10) Regular team events
Hiring Process
Step 1: First phone interview with Mikail (founder) to get background and technical knowledge.
Step 2: Meet with the onsite team and assess cultural fit.
Step 3: 2day assessment center with the Junior Tech Lead to assess technical and problemsolving skills.
Final Decision: Final decision is based on team feedback and technical performance.
Timeframe: The process is designed to take 2 weeks to 1 month from start to finish.
Employment Type
Full Time
