Key Account Manager - Kone
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1 Vacancy
Job Description
Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration diversity growth and wellbeing.
Its time to make a move. Join our flow.
Key account manager is developing mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. He/she maximizes KONEs current and future share of customers business by identifying solutions and developing processes that add value to both KONE and the customer.
What you will do
Customer Relationship Management:
- Accountable for managing strategic and/or Core 1 customers assigned to him/her
- Accountable for accuracy of customer data and hierarchies.
- Accountable for customer plans their approval and followup with the unit management
- Accountable for building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders.
- Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
Sell :
- Responsible for creating and managing opportunities in his/her customer base with the account teams
- Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
- Creates value propositions with clearly described benefits of KONE solutions for customers needs
- Accountable for national or frame agreements and managing the customers contract portfolio
- Responsible for developing the profitability of the customers business with KONE according to the account plan
- Determines the responsible KONE organization for the account together with the areas sales manager
- Accountable for driving commitment to the shared objectives among the sales managers sales persons supervisors and other KONE team members
- Keeps the local sales persons and project managers up to date of the agreed practices coordinates monitors and reports the daily activities.
Are you the one
Bachelors Degree holder in Engineering or Business Administration.
5 years of experience in sales (customer facing).
CRM experience is a plus.
Have experience in Saudi market.
Arabic native and excellent English communication.
Presentation Skills.
Highly motivated goal oriented diligent organized selfstarter with an orientation towards a high level of customer service.
Passion for sales with a proven track record and a strong customer focus.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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Employment Type
Full Time
