Front Office Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
Role Summary:
- Greet all visitors courteously ensure security clearance is checked.
- Give out identification badges and information on site safety and emergency procedures.
- Enter visitors details using electronic booking system.
- Provide prompt efficient and polite response to both visitors and internal customers either face to face via telephone or email communication.
- Notify hosts of visitors arrival and where guests are not collected make follow up calls.
- Coordinate all meeting room bookings using the resource database.
- Ensure hospitality requests are forwarded to the FM team within the set guidelines.
- Actively assist in the compliance of the Reception SLAs.
- Coordinate all AV equipment bookings on site using electronic booking system.
- Ensure that Reception image is kept up to standard and in line with the CSC Standards document.
- Organise photo id badges users and send to vetting office.
- Communicate any FM issues to the building users via email.
- Carry out any adhoc duties as directed by the site FM.
- Assist with admin and FM duties as directed by the site FM.
- Ensure that all calls are answered in accordance with the associated call handling procedure for the CSC account.
Experience Required:
- Experience of similar reception environment commitment to team culture and approach to service delivery and be able to deal with staff at all levels; flexible and willing approach to work
- Good IT skills including Word Excel Power Point and Office Outlook
- Able to organise and prioritise own workload to ensure high level image is maintained in reception
- Smart presentable image and excellent communication skills
- Position is Full Time
Employment Type
Full Time
