Retention Agent - Dutch - Limol
Retention Agent - Dutch - Limol
Posted on :
16-09-2024
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1 Vacancy
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Job Description
Position: Retention Agent
Location: Limassol Cyprus
Employment type: Fulltime
Work model: onsite
Remuneration: Base salary commissions.
DUTIES AND RESPONSIBILITIES:
- Build and maintain strong longlasting relationships with clients by providing exceptional service and support
- Develop and implement effective retention strategies to reduce churn and improve customer loyalty
- Regularly monitor clients accounts to identify potential risks opportunities and areas for improvement
- Identify opportunities for upselling and crossselling additional services or products that align with the clients needs and goals
- Keep clients informed about market trends news and economic developments relevant to their trading activities
- Act as the primary point of contact for any client issues providing timely and effective solutions to ensure client satisfaction
- Prepare and present regular reports on client retention activities outcomes and key performance metrics to management
- Ensure all client interactions and transactions comply with company policies regulatory requirements and industry standards.
REQUIREMENTS:
- Native / fluent in Dutch both verbal in written. Good command in English
- Proven experience in a similar role within the FX/Forex industry or financial services
- Strong understanding of financial markets Forex trading and related products
- Excellent communication and interpersonal skills with the ability to influence and negotiate effectively
- A strong customercentric approach with a focus on providing tailored solutions to meet client needs
- Ability to analyze data identify trends and make informed decisions based on market insights
- Strong problemsolving abilities with a proactive approach to addressing client concerns
- Proficient in using CRM systems trading platforms and other relevant software
- Working schedule: Monday to Friday 09 AM 06 PM.
BENEFITS:
- Attractive salary package with performancebased bonuses
- Be part of a dynamic international team with positive and friendly atmosphere
- Opportunities for continuous professional growth and career advancement within the company
- A dynamic and multicultural working environment in a leading Forex company
- Regular teambuilding events social activities and company outings
- Private medical insurance
- Companys discount card
- And many others!
Employment Type
Full Time
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