The Company.
For one of our clients an international Shared Service Center based in Barcelona we are currently recruiting a French Cash Collector.
Tasks
The Job.
In this role you will be in charge of collection activities for your assigned region of customers.
Your responsibilities:
- Contract and followup daily your customers by phone call or emails
- Coordinate with the billing teams to advise about invoice related disputes
- Collaborate with the Sales Team in negotiations with customers
- Understand the whole OTC process for a better dispute management
Handle level 1 requests (Duplicates account statements platform upload)
Requirements
The Profile.
- You have an excellent level of French and a fluent level in English
- You have previous experience in an international environment
- You are proactive and have the ability to handle high volume of actions (calls negotiation disputes. etc.)
- You have strong communication and negotiation skills diplomacy
- You have the ability to work under pressure and with targets
- You have organization and prioritization skills
- You are responsible and ability to take ownership on your tasks
- You have problem solving capabilities
- You are a team player
Benefits
The Offer
- Permanent contract
- Salary based on level of experience bonus additional benefits (meal vouchers life insurance pension plan etc.)
- Standard office hours from Monday to Friday
- International and multicultural environment
- A Company with worldwide reputation
- Start date: ASAP