Technical Client Support Specialist
Technical Client Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide support to endusers escalate more complex issues when appropriate
- Follow standard helpdesk procedure including using our ticketing system
- Route unresolved issues to appropriate team members for further investigation and resolution
- Respond to assigned help desk tickets support and troubleshoot technical requests
- Day to day project support on multiple initiatives
- Install and maintain computer equipment and peripheral hardware and software.
- Prepare and install all equipment and software for new and existing users
- Meet SLAs like response and resolution times by partnering within L2 and Expert teams
- Extensively research and document customer technical issues
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Partner with Technical Support team members on various strategic projects when needed
- Own customer technical issues from initial report to resolution communicating with customers regularly regarding issue status.
- Run monitoring reports for usage performance and/or availability.
- Document solutions for knowledgebase and bring new ideas for innovation and automation excellence into the Support team.
- Practical knowledge of workstation management and troubleshooting
- Experience with Windows operating systems including installation recovery and update
- Practical approach to application network and server troubleshootin
- O365 Migration handson experienc
- Excellent communication skills
- Above all PERSONALITY and CUSTOMER SERVICE are key. This person needs to have the ability to fit in on our team change pace rapidly and respond to changing priorities.
- Logical thinker
- Good analytical and problemsolving skills
- Excellent interpersonal skills with the ability to work as a team member
- Ability to interact with users in a clear and courteous manner
- Ability to prioritize tasks at hand
customer,customer support,windows operating systems,analytical skills,customer service,technical support,communication skills,workstation management,interpersonal skills,troubleshooting,o365 migration,software
Employment Type
Full Time
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
