Desktop Support Engineer L2
Desktop Support Engineer L2
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A Desktop Support Technician Level 2 is a seasoned professional proficient in providing technical assistance for computer systems hardware and software. With expertise in desktop operating systems like Windows and macOS they efficiently troubleshoot issues and perform system upgrades and configurations. Serving as escalation points for complex problems they collaborate with IT teams and vendors to ensure swift resolution and uphold user satisfaction.
JOB PROFILE:
Address user tickets regarding hardware software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple stepbystep instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
Handson experience with Windows/Linux/Mac OS environments
Knowledge of network security practices and antivirus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problemsolving and multitasking skills
Customeroriented attitude
ESSENTIAL QUALIFICATIONS:
Experience analysing business requirements and translating them into technical solutions;
Bachelor s degree in an IT related field or relevant work experience;
Experience using Agile methodology;
Experience Win10 & 11 Office 365 One Drive Intune
Walk in Centre
Service Now
Imaging and seting up devices through network
VIP Support
Customer Service Collaboration Desktop Support Technical Mobile Device Hardware Troubleshooting Microsoft Windows Documentation Vendor Management SCCM Information Technology Macintosh MS Office Deployment Active Directory Help Desk Support Windows Server Ticketing Systems Switches VPN Imaging LAN
Employment Type
Full Time
