Oracle Cloud CX Consultant

The Work/Responsibilities:

• Attends Global/Regional workshops and kickoff work for project
• Teams with key client business and IT users to define business requirements and design

  solutions to meet their needs

• Maintains demand and flow of inputs to the project performs analysis localization work
• Lead the technical aspects of Oracle Cloud CX implementations providing handson

  expertise in design configuration and customization.

• Manage endtoend Oracle Cloud CX projects ensuring timely delivery budget adherence

  and client satisfaction.

• Work closely with crossfunctional teams providing guidance and mentorship to junior

  team members fostering collaboration and knowledge sharing.

• Engage with clients to understand their unique CX challenges providing strategic insights

  and translating requirements into effective Oracle Cloud CX solutions.

• Drive the design and architecture of Oracle Cloud CX solutions ensuring alignment with

  industry best practices and client needs.

• Conduct thorough testing and quality assurance to guarantee the robustness and reliability

  of Oracle Cloud CX implementations.

• Stay updated on the latest Oracle Cloud CX features industry trends and emerging

  technologies bringing fresh perspectives to our projects

• 47 years of relevant Customer Relationship Management technology experience; 13 Years of Program/Project Management
• Relevant experiences in the following areas:
  • Sales
  • Marketing
  • Service
  • CPQ (Configure Price Quote)

• Relevant experience in a role or similar capacity that does any of the following activities:
  • CX SKILLS (Sales Marketing CPQ Service Field Service Intelligent Advisor)
  • Clientfacing experience
  • Functional background or knowledge of Oracle CX Cloud Modules
  • Experience with various aspects of Oracle CX implementation including requirements gathering fit or gap analysis functional design development user acceptance testing training and deployment activities
  • Experience in other SaaS CX/CRM products would be beneficial (ex. Siebel Salesforce etc); preferably with a consulting background and experience of end to end Oracle Cloud implementation project lifecycles

• Due to the unique nature of the work:
  • Strong team player with proven success in contributing to a team oriented environment and team leadership skills
  • Proven ability to work creatively and analytically in a problemsolving environment
  • Excellent oral and written communication skills and interpersonal skills
  • Experience in other HR project implementation is a plus
  • Degree in Information Technology Computer Science or other relevant field
  • Willing to travel for short and longterm assignments

Technical Role

• 2 to 7 years of relevant IT or Operations experience; 13 Years of Program/Project Management
• Completed Oracle CX Cloud Training or at least 6 months experience on one (1) or more the following business processes: Sales Marketing CPQ Service
• Relevant experience in a role or similar capacity that does any of the following activities:
  • ETL (Extract/Transform/Load) Oracle Cloud Integration Oracle Cloud Reporting
  • Knowledge of various Oracle CX technical functionalities including but not limited to OTBI OBIEE ODI
  • Knowledge of web development skills such as React Node JavaScript Knockout Js HTML CSS jQuery Ajax Node Js
  • Knowledge of objectoriented programming such as Visual Builder VB.NetTechnical skills such as SQL PL/SQL
  • Clientfacing experience within multiple industries
  • Experience with various aspects of Oracle CX implementation including requirements gathering fit or gap analysis functional design development user acceptance testing training and deployment activities
  • Experience in other SaaS CX products would be beneficial; preferably with a consulting background and experience of end to end
  • Oracle CX Implementation project lifecycles or experience of managing teams for Project Lead roles

Nice To Have:

• Bachelors or Masters Degree in IT or relevant field
• Proven experience leading Oracle Cloud CX implementations in a consulting environment.
• Indepth technical expertise in Oracle Cloud CX modules and configurations.
• Strong project management skills with a focus on delivering highquality solutions.
• Excellent communication and interpersonal skills for effective client engagement.
• Oracle Cloud Certification is a significant advantage but not required
• PPSM Certifications

Remote Work :

No