Freshers Hiring Customer Support Customer Interactions Bangalore Hiring
Freshers Hiring Customer Support Customer Interactions Bangalore Hiring
Posted on :
13-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
The Freshers Hiring Customer Support/Customer Interactions role in Bangalore is a crucial entrylevel position within our organization as it involves directly engaging with customers to address their queries provide information and ensure a positive experience. This role is essential in maintaining high levels of customer satisfaction and contributing to the companys positive reputation.
Key responsibilities
- Respond to customer inquiries via phone email and chat in a timely and professional manner
- Resolve customer issues and escalate complex problems to the appropriate team members
- Provide accurate information about products or services to customers
- Assist customers with placing orders processing returns and tracking shipments
- Upsell products and services to customers when appropriate
- Document customer interactions and transactions accurately in the CRM system
- Collaborate with internal teams to ensure timely resolution of customer issues
- Handle customer complaints with empathy and strive to achieve a quick resolution
- Stay updated on product knowledge company policies and customer service procedures
- Meet or exceed customer service quality and productivity goals
- Contribute to a positive team environment and support colleagues when necessary
- Participate in ongoing training and education to improve customer service skills
- Adhere to all company policies and procedures regarding customer interactions
- Assist in additional tasks or projects as assigned by the customer support manager
Required qualifications
- High school diploma or equivalent; a degree in any field is a plus
- No prior experience required; fresh graduates are welcome
- Excellent communication skills both verbal and written
- Strong problemsolving abilities and a proactive approach to customer issues
- Ability to multitask and prioritize in a fastpaced environment
- Team player with the ability to work effectively in a collaborative setting
- Adaptability and willingness to learn new processes and systems
- Demonstrated commitment to providing exceptional customer service
- Attention to detail and accuracy in data entry and recordkeeping
- Good time management skills and ability to meet deadlines
- Basic computer proficiency including familiarity with CRM systems and Microsoft Office
- Empathy and patience when dealing with customer concerns
- Willingness to work flexible hours including evenings and weekends if required
- Strong work ethic and a positive attitude towards professional growth and development
- Ability to maintain composure and professionalism in highpressure situations
teamwork,customer service,problem-solving,multitasking,patience,attention to detail,communication,computer proficiency,adaptability,empathy,work ethic,communication skills,time management
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
