Relationship Manager-Banking
Relationship Manager-Banking
Posted on :
13-09-2024
Employer Active
1 Vacancy
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Job Description
The role will be responsible for developing and implementing strategies for the Relationship Management Channel.
The role bearer will be responsible for collaboration with cross functional teams to drive business growth and ensure delivery of superior client experience.
The role bearer must develop forecasts financial objectives and business plans contributing to the larger RM channel objectives.
Key Responsibilities :
Develop and execute strategic plans to strengthen the RM channel aligning with overall objectives.
Manage budget and allocate budget appropriately among RM channel.
Responsible for filling RM channel manpower gap in GB branches (coordination with Zonal Head & HO).
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
Analyse market trends competitor activities and customer feedback to identify opportunities for improvement and growth.
Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
Recommend process changes in order to improve service efficiency and quality across the branch network.
Enable RM channel to drive growth targets by providing necessary support.
Ensuring RM channel profitability as per business plan.
Educational Qualifications & Certifications :
UG : Any Graduate Any Specialization
PG : Any Postgraduate Any Specialization
Relevant Job Experience :
Minimum 4 years of experience in managing channel or customer experience.
Skills & Competencies :
Excellent communication and listening skills.
Good Interpersonal Skills.
Confidence and Presentation skills.
Ability to analyse and research information.
Key Interfaces :
Internal :
All Internal Stakeholders.
External :
Partners and vendors.
bank relationship management,customer experience,management
Employment Type
Full Time
Key Skills
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