SAP Operations manager Jobs in Bright Tier Solutions in Any - India

SAP Operations manager

Bright Tier Solutions

Posted on : 13-09-2024

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1 Vacancy

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Job Location

India

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 13-09-2024

Job Description

*This is full time opportunity for our client.

*SAP experience is must.

Key Responsibilities:

1. Operational

Leadership and Management: Oversee a specialized delivery team that provides technologyspecific services to a designated group of customers ensuring alignment with overall service objectives and customer needs.

Incident Management and IT Operations: Take charge of ensuring seamless endtoend incident management effective change implementation and the smooth operation of ongoing IT services

Service Delivery Improvement: Proactively identify create and implement initiatives aimed at enhancing service delivery continuously seeking opportunities to improve processes and customer outcomes.

Availability Assurance: Ensure that the team actively drives stability plans and implements corrective actions to reduce outages and incidents maintaining a high level of system reliability.

Capacity and Performance Planning: Oversee the development and implementation of capacity and performance plans to prevent potential impacts on customer infrastructure ensuring scalability and efficiency.

Crossfunctional Collaboration: Collaborate effectively across teams and support functions to ensure a cohesive approach to service delivery.

Crisis and Escalation Management: Be available for outofhours contact during Business Continuity Planning (BCP) situations or management escalations ensuring rapid and effective resolution of critical issues.

Customer Escalations: Address and monitor customer escalations as appropriate ensuring timely resolution and maintaining customer trust and satisfaction.

2. People

Adherence to HR Policies: Ensure compliance with local HR policies during the hiring process.

Training and Development: Establish relevant training plans for team members to enhance their skills and motivate them to pursue industryrecognized certifications.

Performance Management: Oversee the review process for employees enabling effective management of team and individual performance.

Mandatory Training Compliance: Ensure timely completion of standard mandatory training by all team members

Team Structure and Resources: Adhere to span of control guidelines ensuring the team is balanced and properly resourced to meet SLA and customer requirements.

Career Development Communication: Promote awareness of the broad range of career opportunities within Company to help recognize the opportunities for career and personal growth within Company.

Goal Setting: Ensure that goalsetting discussions are conducted with all team members.

3. Strategic

Process and Tool Optimization: Ensure that teams are utilizing the most effective processes and tools to maximize delivery efficiency.

Automation Implementation: Identify and capitalize on automation opportunities within your team ensuring timely approval and commitment to automation initiatives. Support your team in embracing change and assist global automation teams in driving these initiatives to completion.

Innovation Contribution: Contribute to the development of innovative ideas and principles.

QualificationsQualifications:

Minimum of 8 years of experience in operations management or a similar role.
Experience in the service industry with a strong understanding of the infrastructure services sector
Proven experience in managing large teams and complex projects.
Strong understanding of financial management budgeting and cost control.
Excellent leadership communication and organizational skills.
Ability to think strategically and execute operational plans effectively.
Ability to work flexible hours including nights and weekends as needed.

customer escalations,operational leadership,performance management,automation implementation,cross-functional collaboration,it operations,training and development,financial management,service delivery,availability assurance,goal setting,service industry,sap experience,career development communication,innovation contribution,management,operations,adherence to hr policies,managing large teams,sap,process and tool optimization,strategic thinking,infrastructure services sector,complex projects,capacity and performance planning,organizational skills,leadership,team structure and resources,cost control,communication,mandatory training compliance,budgeting,incident management,operations management,service delivery improvement,crisis and escalation management

Employment Type

Full Time

Company Industry

Key Skills

Business Process
Key Stakeholders
Module
MM
QM
To-Be
ABAP
Project Management
HR
Java
BPC
ECC
SAP Project
FICO

Apply Now

About Company

Bright Tier Solutions

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SAP Operations manager

Bright Tier Solutions

Job Description

Employment Type

Company Industry

Key Skills

About Company

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