BPO - Early Outpatient Payment Representative

Our dynamic team at Unity Communications offers peoplecentric call center services for enhanced patient care. We emphasize optimum and friendly engagement with patients especially during disputes. Our ultimate goal Be the top contact hub for patients requiring urgent solutions to their account issues.

Do you possess a similar mindset

The vacant spot for an EarlyOut Patient Advocate is yours! You will handle incoming and outgoing calls to answer account inquiries resolve payment concerns and negotiate billing arrangements with patients. You must follow critical policies and procedures to guarantee the highest quality
standards.

Ready to boost your career with us Push that apply button now!

How You Spend Your Eight Hours

• Handle a high volume of telephone calls

• Communicate with patients in a clear timely and positive manner

• Maintain adequate documentation database and confidentiality at all times

• Collaborate with other departmental and hospital associates

• Keep a working knowledge of departmental and hospital policies and procedures

• Maintain an average hold time of twenty seconds

• Be at or above the average number of set daily calls and contacts

• Retain a call handle time average of five minutes or below

• Keep an aftercall work time of 33% or less of the total talk time

• Maintain a call review minimum standard of 95% or more

• Reach a pause time goal of 17% or less of the total adjusted pause time

• Verify and update patient demographics on every call

• Maintain 100% quality customer service

• Assist in training new patient advocates

• Review update and maintain policies and procedures

• Perform other duties assigned by management

What You Must Possess

Remote Work :

No