BPO - Technical Support Engineer With Linux And SQL Experience

As a Technical Support Engineer you are responsible for helping medical professionals resolve software issues so they can develop lifesaving treatments in a more secure efficient and compliant environment. Successful candidates can confidently handle customer issues with a levelheaded and proactive attitude.

This job is an excellent opportunity to further hone your software development troubleshooting and deployment skills especially for Linuxbased servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader like AG Mednet.

See if this job is right for you.

How You Spend Your Eight Hours

• Respond to client problems and questions coming in through email and telephone
• Diagnose troubleshoot and resolve portal transport and network issues with clients
• Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
• Enter clientrelated information including case history into the contact tracking database
• Accurately identify replicate and document software defects and clientrequested product enhancements in the appropriate tracking system
• Assist with the build of Linuxbased servers for deployment at client sites
• Help customers install configure and use the AG Mednet network and peripheral systems

What You Must Possess

• A degree in a technical discipline or equivalent experience
• 12 years prior experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
• Experience with Windows and OS X operating systems
• Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
• Broad understanding of LAN and WAN technologies
• Shell scripting experience (BASH Python)
• Welldeveloped troubleshooting skills (i.e. an outofthebox creative problemsolver)
• Excellent customer service skills with the ability to handle and diffuse difficult situations
• Ability to respond to clients with a high degree of professionalism and accuracy
• Excellent verbal and written communication skills
• Ability to multitask and work under dynamic conditions and constraints with minimal supervision
• Experience with ticketing systems preferred but not required (e.g. Salesforce Desk Jira Confluence)
• Exposure to AWS and application servers is a plus

What You Shall Receive

• HMO coverage with two free dependents upon regularization

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13thmonth pay and other Philippinegovernmentmandated benefits

• Nontaxable allowances

• Pay increases performance bonuses birthday gifts and many more

Remote Work :

No