Tech Support
Tech Support
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Job Description
Job Title: Bilingual(Korean) Tech Support
Contract Period: 1 yr.
Working hour: 96 onsite.
Work Location: Plano TX 75023
Job Description
Responsibilities:
Provide solution administration support for the Windows server systems in a multiplatform environment
Provide onsite VIP Support for Executives including 10 Corporate Executives from HQ
Extensive offhour VIP Support and other urgent cases
Working as technical support analyst II between tier 2 and the systems/network team
Experience in AD migration Federation middle level
Experience with SCCM on Image deployment SCEP and Deployment on Windows Mac and Linux
Provide guidance on the utilization of the Windows Operating System to Tier 1
Highlevel troubleshooting technique on AD Events Systems Application and Security layers
Serverside entrylevel skills on Windows Updates GPO management PowerShell Batch and VBScript
Server Hardware Storage and Backup technology knowledge
Manage Samsung inhouse security solution management
Requirements/Qualifications:
Must have a PowerShell Script experience at Corporation Level
Provide technical support in using these Windows domain tools:
o Active Directory Users and Computers
o Active Directory Services
o Domain Group Policy Experience
o Domain Name System (DNS) Server
Provide system administration support with these Microsoft Server technologies: Windows Servers 2012/16/19
Must have onsite & remote Executive white glove support
Must have MDM/EMM support experience
Must have Corporate MacOS/MacBook support experience
Must have VDI support experience
Bachelors degree preferred with at least 2years of Corporate Desktop Support and extensive knowledge of Corporate Systems Administrator or the equivalent combination of education and/or experience
Must to have strong speaking and writing skills
Must be able to travel within US up to 10% of work time
Linux experience is a plus
Bilingual Korean Required
MICROSOFT SERVER TECHNOLOGIES , SCEP , POWERSHELL SCRIPT , POWERSHELL , LINUX
Employment Type
Full Time
