Technical Support Engineer
Technical Support Engineer
Posted on :
13-09-2024
Employer Active
1 Vacancy
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Job Description
Objective: The incumbent is expected to work closely with ExxonMobil s Field Engineering (FES) & Sales Team in collaboration with Distributor team of assigned territories and should possess good understanding of Industrial and Automotive applications therein to further blend knowledge of industrial & automotive lubricants for delivering value based solutions to customers.
Key Results / Accountability:
- A field based TSE to support the Industrial & Automotive businesses of ExxonMobil Lubricants by supporting customers through technical services.
- Should assist in identifying and developing new opportunities for obtaining customer recognized Value through innovative thinking and benefit selling.
- Responsible for supporting ongoing field trials of high performance oils & greases through regular visits & by maintaining proper coordination and communication with the stakeholders.
- Responsible for carrying ExxonMobil s motto of Safety first & must follow 3rd party site safety principles & JobSafety Analysis prerequisites during customer visits.
- Should be able to carry out equipment inspections & further should know using MS Word for creating and submitting inspection reports.
- Will be required to conduct onsite technical lube clinics and workshops at times for enhancing brand awareness and while soliciting new business opportunities.
- Attending and managing customer complaints arising due to application or lubricant related reasons and should be able to provide inputs to prepare reports on Root Cause failure analysis.
- Should be able to understand ExxonMobil s range of Industrial & Automotive lubricants for delivering Value to customer
Key challenges :
- Multiple key stakeholders management (External & Internal)
- 5060% travelling.
- Technical proficiency in applications and lubricants.
- Technical knowhow of customer processes & market trends.
Requirements
Education: A Bachelor s Degree (B.E. or B.Tech.) in Mechanical/Automobile Engineering will be an advantage.
Experience: This role requires a minimum 3 years of experience in mechanical maintenance field based technical services or sales engineering and should possess good understanding of Industrial applications like cement power steel plants etc. and/or automotive applications like engines transmissions hydraulics etc. Must have sound understanding of customers and an experience with Lubricants Industry shall be preferred (optional) .
Competencies:
- Ability to demonstrate value creation for customers
- Presentation skills.
- Good written and verbal communication skills. Able to manage internal & external customers well.
- A demonstrated track record in problem solving.
- Strong networking and influencing skills.
- Experience in using applications like MS Office etc.
- Having a twowheeler with valid driving license is a must
Education: A Bachelor s Degree (B.E. or B.Tech.) in Mechanical/Automobile Engineering will be an advantage. Experience: This role requires a minimum 3 years of experience in mechanical maintenance, field based technical services or sales engineering and should possess good understanding of Industrial applications like cement, power, steel plants etc. and/or automotive applications like engines, transmissions, hydraulics etc. Must have sound understanding of customers and an experience with Lubricants Industry shall be preferred (optional) . Competencies: Ability to demonstrate value creation for customers Presentation skills. Good written and verbal communication skills. Able to manage internal & external customers well. A demonstrated track record in problem solving. Strong networking and influencing skills. Experience in using applications like MS Office etc. Having a two-wheeler with valid driving license is a must
Employment Type
Full Time
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