Senior Customer Success Manager
Senior Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Client Information:
Our client is a globally recognized leader in the technology sector primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security offering stateoftheart tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development they continuously advance their technology stack to meet the evolving needs of businesses worldwide. Their portfolio includes a broad range of products aimed at safeguarding critical information infrastructure and enhancing organizational resilience. Known for its visionary approach and strategic collaborations this firm not only delivers exceptional security solutions but also actively shapes the future of cybersecurity through leadership in industry standards and educational initiatives.
Our client a leader in security integrations is seeking an experienced Customer Success Manager (CSM) to join their team in either Germany or France. This critical role supports clients in adopting and integrating products from the Network Security portfolio. The ideal candidate will actively support clients by being their daytoday point of contact and advising on operational best practices.
Responsibilities:
- Lead clients through the entire postsales process from onboarding to product expansion.
- Develop strong partnerships and become a trusted advisor to key stakeholders.
- Manage client service experiences to exceed their expectations.
- Use data and analytics to drive changes updates and improvements.
- Collaborate with support and engineering teams to monitor and resolve complex technical issues.
Requirements:
- Fluent in English and either German or French.
- Experience with cloud platforms (AWS GCP Azure) or in cybersecurity.
- Strong consulting and project management skills with preferred qualifications such as PMP PRINCE2 or ITIL.
- Excellent communication skills both written and verbal.
- Knowledge of Network Security is a plus.
We Offer:
- Fulltime position (9 AM 6 PM EMEA time) with the possibility of remote work.
- Contract for a minimum of one year with the possibility of conversion to permanent employment.
We encourage interested candidates to apply through our careers page.
Employment Type
Full Time
Company Industry
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
