Job Title: SAP CRM and ECC Programmer Job Location: Tallahassee FL (onsite) Job Duration: 36month contract Job Duties:
Assist in the periodic review and revision of the Operations and Maintenance sections of the Enterprise Project Plan. Provide opinions and guidance to the Project Manager.
Use the Project Management tool to record time and progress reporting. Assist in the development of project plans. Manage incidents using the Department tool.
Follow established plans and processes. Provide recommendations for updates as requested.
Perform a preliminary impact assessment of any support requests and provide an impact analysis that covers impact to cost resources hardware software schedule and any downstream impact to other IT systems projects or programs as requested. Lead and manage support requests as assigned. Complete assigned support request related work.
Provide opinion on potential and proposed changes to by the Department. This may include options and suggestions for alternatives as well as an impact analysis that covers impact to cost resources hardware software schedule and any downstream impact to other IT systems projects or programs.
Attend meetings related to Operations & Maintenance and any related modifications or enhancements. Schedule and lead meetings and provide agendas presentations minutes issue and decision papers.
Provide reports or opinions as directed by the Project Manager or designee. These are data to assist in decision making not changes migrated to production. Examples of reports/ opinions/ draft responses include providing responses to State and Federal agency inquiry prepare formal or informal status reports including supporting documentation as needed prepare materials for interagency state and federal audits and other systems reviews.
Assists program staff on an asneeded basis to analyze trends and cause/effect relationships associated with child support program performance including analysis and dissemination of data related information such as performance accountability measurements (PAMS) and federal reporting.
Assist in determining the problem and resolve 2nd level requests. BreakFix resolution and root cause analysis support to address application problems.
Assist in the proactive management of systems and hardware. Root cause analysis and resolution plan implementation. Identify fixes that require code modification/enhancement to correct operational deficiencies.
Assist in the planning preparation and release of major and minor updates to existing software and installation of new software.
Required Experience:
Minimum 3 years of experience
SAP Customer Relationship Management (CRM) and Enterprise Central Component (ECC).
Functional SAP experience is required.
SAP S/4HANA implementation
Knowledge of Enterprise Resource Planning (ERP) applications or objectoriented analysis and design.
Knowledge of basic CRM architecture
Experience in requirements development system design and testing.
Preferred Experience:
All phases of the Software Development Life Cycle (SDLC) including Analysis Physical and Logical design Resource Planning Code development Testing Implementation and Maintenance.
Knowledge reflected in SAP S/4HANA related certifications.
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