Project Lead- Professional Services

About Arbolus

Arbolus is reinventing the traditional and analog expert network industry by bringing technology to the forefront of knowledge sharing. Our platform helps hundreds of clients worldwide to connect with the best experts collect highquality insights faster and streamline their processes using leading AI technology.

Headquartered in London we are a venturebacked scaleup working with global consulting and leading private equity firms. With offices in Barcelona New York and Gurgaon we have a truly international team.

Recently listed as one of Europes top 100 fastestgrowing companies we are building a team that can continue to support our ambitious growth plans.

About the role

Arbolus is looking for an experienced professional for the role of a Project Lead to join our team in India. Our Project Leads are responsible for client delivery and maintaining and growing client relationships for their accounts/regions. They lead a team of Associates/Sr. Associates and are responsible for leading and delivering on all short/medium/long term projects. Our Project leads are customer obsessed and are constantly working towards providing great customer experience to our clients.

Key responsibilities you will be in charge of:

• Lead the project delivery: Lead a team of Associates/Sr. Associates and manage project delivery globally. And contribute to revenue directly as well by working on projects themselves.
  
• Responsible for assigning projects scoping and articulating the project needs clearly and providing support throughout the project delivery cycle.
  
• Is customer obsessed and ensures all the project meets the required SLAs. Prioritize the projects basis urgency and optimize team allocation to ensure effective project delivery
  
• Build relationships with key clients and frequent users and proactively support the team manager and sales team through active feedback on client needs.
  
• Be a flagbearer of innovation and product development provide regular feedback to the business and product team on process improvements product enhancements etc.
  
• Provides on the job coaching and mentorship to junior team members codify and develop training programs and helps in new joiners onboarding
  
  

About you

We are looking for curious and ambitious people who are eager to learn to achieve success and contribute to Arbolus business growth.

Requirements to succeed in this role

• Hands onwith the expert networking industry is a mandatory requirement for this role.
• Candidate with up to 5 years of experience in client facing roles in a professional services organization such as Expert Network Executive search Market Research.
• End to end project delivery and client handling experience. Able to manage critical projects through effective prioritization and team resource allocation.
  
• University degree with demonstrated high academic achievement; advanced degree preferred
  
• You need to have exceptional stakeholder/customer management skills and ability to nurture these relationships to achieve business priorities.
  
• You have an agile mindset curious about innovations and keen to experiment and the courage to break traditions.
  
  

What we offer

• Uncapped bonus on top of your base salary.
  
• 32 days of paid time off 12 bank holidays per year. Arbolus puts heavy emphasis on quality of life and wants to ensure everyone has a fair amount of time to recharge and relax
  
• Share option plan for all employees
  
• Comprehensive Health Insurance plan
  
• Topnotch equipment to make our work efficient and smooth (MacBook Air Apple iPhone Poly Voyager Headset)
  
• Free breakfast and lunch every day
  
• Snacks and refreshments during the day
  
• Regular social activities and events
  

Arbolus is an Equal Opportunity Employer and does not discriminate on the basis of an individuals race color religion national origin sex disability status sexual orientation gender identity age protected veteran status or any other characteristic protected by law.