Telecommunications Support Agent French speaking

Key Responsibilities

• Telco Access & Circuit Orders: Conduct network checks and ensure site readiness to align with customer orders.
• Component Testing: Perform and document checks to ensure information accuracy and completeness.
• Provisioning Management: Drive tasks and activities to ensure timely requests with local Telco Access providers.
• Escalation Management: Handle exceptions document issues and escalate as necessary to meet customer commitments.
• Customer Interaction: Provide timely updates and resolutions via Phone Email and Ticketing systems.
• Performance Tracking: Deliver weekly summaries to enhance Telco turnaround performance.
• ThirdParty Coordination: Manage track and resolve issues related to ThirdParty Access Providers.
• Technical Coordination: Work with Local Field Technicians Vendors and Telco providers for testing installations and troubleshooting.
• Service Certification: Troubleshoot document and certify endtoend services.
• Support Escalations: Assist Network Field Operations or Customers with site surveys and circuit testing.

Your Profile

• Telecom Experience: Handson experience with Telecommunications especially in Fixed Line processes. Identify the Telco provider and country experience when applying.
• Language Skills: Proficiency in French and English (C1 level).
• Networking Knowledge: Basic understanding of Networking Infrastructure Hubs Switches Routers particularly Layer 1 & 2 devices.
• Task Management: Strong organizational skills with attention to detail ability to follow logical instructions remember tasks and ensure thorough documentation.
• Team Coordination: Capable of working effectively with others to complete tasks.
• Technical Proficiency: Skilled in navigating multiple computer applications.
• International Experience: At least 1 year of experience working in International Telecoms.

What We Offer

• Permanent Contract: Longterm job stability with opportunities for growth.
• Competitive Salary: Rewarding compensation for your skills and experience.
• Private Health & Life Insurance: Comprehensive coverage from your first day.
• Work Schedule: Monday to Friday ensuring a worklife balance.
• Onsite Work Model: Join our team in our Lisbon office.
• Meal Allowance: Meal vouchers/cards to make your workdays more convenient.

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