IT Engineer ID2303
Posted on :
11-09-2024
Employer Active
1 Vacancy
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Job Description
As an IT Engineer you will:
- Ensure the effective use of event management processes and toolsets.
- Oversee the timely resolution of IT incidents including impact assessment prioritization and dispatching to relevant teams.
- Manage incident documentation and structured reporting.
- Approve and coordinate authorized service interruptions (ASI/SO) to minimize business downtime.
- Participate in the change management process to ensure rollouts new releases and service modifications are wellcoordinated.
- Provide technical advice coordination and support in Operations Centre Incident Response.
- Engage with crossfunctional teams to prioritize tasks during service restoration and risk mitigation.
- Liaise with other operational entities to enhance incident management toolsets.
- Gather process and analyze data to drive continual service improvements.
- Monitor and improve the incident management process and tools within the Operations Centre.
- Lead the major incident management process review associated procedures and ensure compliance with best practices.
- Work independently with limited supervision and when required lead others or deputize for senior staff.
What You Bring to the Table:
- A Master s degree in a relevant field with 2 years of postrelated experience or a Bachelor s degree with 4 years of postrelated experience. Instead of a degree 10 years of progressive experience in related duties will be considered.
- ITIL Service Operations and ITIL Foundation certification.
- Strong understanding of telecommunications network and IT solutions.
- Experience in service management based on ITIL principles using relevant toolsets like ITSM.
- Technical leadership experience with strong analytical organizational and multitasking abilities.
- Knowledge of international environments including military and civilian elements.
You Should Possess the Ability to:
- Handle multiple incidents simultaneously adapting to changing requirements.
- Drive manage and maintain major incident processes and associated procedures.
- Provide effective technical leadership ensuring successful outcomes during service restoration.
- Review and audit incident management practices for continuous improvement.
What We Bring to the Table:
- An opportunity to lead and develop incident management processes.
- A role that offers both autonomy and the chance to work closely with crossfunctional teams.
- A dynamic and challenging international environment where your skills will be recognized and developed.
Employment Type
Full Time
Key Skills
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