Technical Support Engineer
Technical Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Ashgrove Renewables Est 2001 is well established in the renewable energy sector. In 2021 we launched a Home Energy Upgrade side to our business and plan a rapid expansion in 2024 and 2025.
This is in line with the governments obligation & plan to upgrade 500000 Irish homes by 2030. This is being driven by generous grants.
In line with our strategy for expansion we have purchased a larger facility which we are upgrading and will comprise of a warehouse and offices. The offices will be state of the art including a showroom training facilities customer meeting rooms and virtual meeting pods to cater for the evergrowing requirement for online consultations and presentations.
Troubleshoot / faultfinding ability to resolve system issues across our suite of HVAC products in a timely and efficient manner
Processing warranty paperwork
Act promptly on incoming calls alerts emails or chats to resolve customer and partner issues
Provide timely updates both on CRM and verbally with our clients internal teams and partners
Other duties as assigned
Requirements
A technical qualification in Electrical / Mechanical Engineering or min 2 years of proven experience in technical support role
Troubleshooting problemsolving and analytical skills
An understanding of Electrical and Mechanical Schematics
Strong organisational and time management skills with the ability to manage multiple priorities and meet deadlines
Customerfocused and collaborative mindset with a passion for delivering exceptional service
Excellent verbal and written communication skills.
Full training will be provided on our products systems and processes
Demonstrated ability to be selfmotivated with a strong sense of ownership and attention to detail.
Benefits
- Competitive salary commensurate with experience
- Performance bonus
- Bike to Work Scheme
- Onsite parking
- Further educational support training and development opportunities.
A technical qualification in Electrical / Mechanical Engineering or min 2 years of proven experience in technical support role Troubleshooting, problem-solving and analytical skills An understanding of Electrical and Mechanical Schematics Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines Customer-focused and collaborative mindset with a passion for delivering exceptional service Excellent verbal and written communication skills. Full training will be provided on our products, systems and processes Demonstrated ability to be self-motivated with a strong sense of ownership and attention to detail.
Employment Type
Full Time
