IT Desktop and Network Support Dispatch Lancaster
IT Desktop and Network Support Dispatch Lancaster
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Job Description
Installing technical troubleshooting and fixing desktops printers laptops and other computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instructionbased activities at sites and from Remote Team.
Ability to lift / move computer equipment weighing up to 50Lbs.
Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
Usage Knowledge of TCP/IP networking DNS DHCP VPN and RDP.
Smart hand support for peripheral and networking hardware including but not limited to:
monitors keyboards mice printers fax machines scanners routers wireless routers switches firewalls racks cabinets multi port data termination panels all under Smart Hands capability.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to enduser network cabling.
Requirements
Excellent written and oral communications skills with clients and management as well as people skills.
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
Bilingual (English & Local B2)
Noise Cancellation head sets
Team Viewer MSTeams Putty Remote connection software Admin Access of the Laptop
RJ45 port on Laptop
Job description Provides break Fix, fault diagnosis, and resolution. Providing fault analysis to customers various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 1-3 years of experience in Windows Desktop supports. Responsibilities Provide first/second level contact and problem resolution for customer issues. * Work with Third Party Vendors to remediate complex AV issues as needed. * Provide timely communication on issue status and resolution. * Maintain ticket updates for all reported incidents. * Install, upgrade, support, and troubleshoot Windows 10, 11, and mac * Windows 10 and Microsoft Office 2010 or higher, Cisco Jabber, another authorized desktop application. * Should have basic knowledge of the Mac operating system, to support Apple pc users. * Install, upgrade, support, and troubleshoot for printers, and computer hardware. * Performs general preventative maintenance tasks on computers, laptops, and printers. * Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. * Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. * Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms. * This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. * Minimum of 18 months years of IT experience. * Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Employment Type
Full Time
