Customer Care Specialist German
Customer Care Specialist German
Posted on :
10-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Germanspeaking Customer Care Specialists to workremotely in Croatia. The successful candidates would support customers of an ecommerce brand.
- Position: Customer Care Specialist with German
- Location: Remote/work from home in Croatia
- Employment type: Fulltime.
DUTIES AND RESPONSIBILITIES:
- Conduct technicalbased customer assistance through voice chat and email in a timely manner
- Provide an exceptional customer experience
- Document each interaction in a dedicated CRM system
- Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates promoting collaborative solutions and supporting colleagues/department.
REQUIREMENTS:
- Ability to effectively and correctly communicate verbally and in written format in German (C1 leveland higher) and English (B2 and higher)
- Residing in Croatiaand being able to take on a job legally without the companys support
- Experience in Customer Support and technical support especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problemsolving and critical thinking skills
- Adaptable and flexible demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PCbased internet and software applications (e.g. internet Microsoft Office).
OFFER:
- Excellent remuneration package based on experience skills and performance
- Indefinite contract
- Working schedule: Monday to Friday 09 AM 05 PM
- Fully remote work from Croatia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
