Customer Care Specialist German

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Germanspeaking Customer Care Specialists to workremotely in Croatia. The successful candidates would support customers of an ecommerce brand.

• Position: Customer Care Specialist with German
• Location: Remote/work from home in Croatia
• Employment type: Fulltime.

DUTIES AND RESPONSIBILITIES:

• Conduct technicalbased customer assistance through voice chat and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates promoting collaborative solutions and supporting colleagues/department.

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in German (C1 leveland higher) and English (B2 and higher)
• Residing in Croatiaand being able to take on a job legally without the companys support
• Experience in Customer Support and technical support especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problemsolving and critical thinking skills
• Adaptable and flexible demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PCbased internet and software applications (e.g. internet Microsoft Office).

OFFER:

• Excellent remuneration package based on experience skills and performance
• Indefinite contract
• Working schedule: Monday to Friday 09 AM 05 PM
• Fully remote work from Croatia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.