German-Speaking Client Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Tasks
Reporting to the Director of Operations your missions will be to :
- Ensure the achievement of operational KPIs for your activities
- Implement crossfunctional actions to address issues common to all businesses
- Occasionally intervene on projects in difficulty
- Manage the predefined indicators under your responsibility
- Contribute to the construction of the global capacity for the end clients
- Ensure the proper dissemination and implementation of best practices
- Lead the business lines through internal steering bodies and monitoring committees.
- Manage the compliance of activities with production security and data confidentiality processes
- Monitoring and steering the management of flows
- Coach and manage a team of supervisors
- Build and maintain a long term relationship of trust and partnership with clients
- Act as the operational interface with the client (WBR MBR MANGEMENT MEETING) by consolidating data and action plans ....
- Maintain a close relationship with the client(s) by being responsive to their requests and demonstrating commitment and transparency;
- Be a force of proposal with the customer for the improvement of its products and its processes.
Requirements
- You speak perfect German and English.
- You have a degree in management you have experience in the field of operations management in Customer Service and experience in an inbound or outbound call activity.
- Rigorous and organized you are recognized for your ability to manage analyze act and convince your contacts.
- You have a constant focus on results are actionoriented and know how to demonstrate great creativity/proactivity all with a strong taste for team development.
- You know how to manage and maintain your focus and operational efficiency during times of challenge and pressure.
- Charismatic and inspiring you are a born leader with the ability to motivate and galvanize people.
Employment Type
Full Time
