Desk Side Support Engineer mwd
Desk Side Support Engineer mwd
Posted on :
10-09-2024
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Job Description
We at LAN IT 24 are currently looking for Deskside Services Engineer
Start: ASAP
Full time (MonFri/40 hour ) 100% Onsite
Desktop Technician will provide day to day localremote desktop support receive answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system.
Tasks :
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
- Should have basic knowledge of Mac operating system to support Apple pc users.
- Install upgrade support and troubleshoot for printers computer hardware.
- Performs general preventative maintenance tasks on computers laptops printers.
- Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
- This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements:
- Bachelor Degree or equivalent in Computer Science or related field.
- CompTIA A Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 710 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise antivirus solutions Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
- Proven analytical troubleshooting and problem solving skills.
- Proven ability to multitask effectively determine priorities and meet SLAs.
- Excellent communication relationshipbuilding and internal customer service skills.
- Adaptable and flexible in a fastchanging industry and work environment.
- Willing to work offhours and weekends when required for projects or emergency support.
- Must have knowledge of English & Local Language (Polish C1) (written and verbal)
Employment Type
Full Time
Key Skills
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