Collaborate with business analysis team, sales and customer care to collect market insights. Leverage customer data to enhance product features, functionalities, user journey, etc.
Ensure excellent customer experience for products and services launched by conducting customer journey, user centric design and usability tests.
Ensure timely resolution of issues relating to product and services that affect customers, sales and other teams.
Develop products / services CP, MarCom Brief and final Business Case. And liaise with product planning team to create and maintain continuous improvement of all products processes, procedures methods and documents.
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