Customer Service Representative

FRP Construction is a leading construction company. We specialize in the design fabrication and installation of highquality fiberglass reinforced plastic (FRP) products for a variety of industries. Our commitment to excellence and customer satisfaction has made us a trusted name in the construction industry.

Job Overview:

We are currently seeking a highly motivated and customeroriented individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills a positive attitude and a strong work ethic. This is a fulltime position with 40 hours per week.

Key Responsibilities:

Respond to customer inquiries and concerns in a timely and professional manner

Provide product information and technical support to customers

Process orders quotes and returns accurately and efficiently

Collaborate with other departments to resolve customer issues and ensure customer satisfaction

Maintain customer records and update databases as needed

Identify and recommend improvements to customer service processes

Stay uptodate on product knowledge and industry trends

Assist with other administrative tasks as needed

Qualifications:

12 years of experience in customer service or a related field

Excellent communication and interpersonal skills

Strong problemsolving and decisionmaking abilities

Proficient in Microsoft Office and CRM software

Ability to multitask and work in a fastpaced environment

Knowledge of construction or FRP products is a plus

Benefits:

Competitive salary

Health dental and vision insurance

401(k) retirement plan

Paid time off and holidays

Career development opportunities

If you are a selfmotivated individual with a passion for providing exceptional customer service we want to hear from you! Join our team at FRP Construction and be a part of our commitment to excellence in the construction industry.

Remote Work :

No