Customer Service ociate

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email and chat in a timely and professional manner.
• Assist customers in navigating products services and processes to resolve issues and meet their needs.
• Handle customer complaints provide appropriate solutions and follow up to ensure resolution.
• Accurately document customer interactions and transactions.
• Collaborate with other team members to ensure seamless customer experiences.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate channels for resolution.
• Contribute to maintaining a positive and empathetic customer service environment.
• Meet or exceed customer service performance goals.
• Assist in creating and updating customer service procedures and documentation.
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Required Qualifications:

• High school diploma or equivalent; associates or bachelors degree is a plus.
• Prior experience in a customer service role is preferred.
• Excellent communication skills both written and verbal.
• Strong problemsolving abilities and the ability to think on your feet.
• Empathy and the ability to understand and address customer needs.
• Ability to multitask and prioritize in a fastpaced environment.
• Adaptability to handle a variety of customer personalities and situations.
• Ability to work well in a team and collaborate effectively.
• Patience and the ability to handle challenging interactions with professionalism.
• Effective time management and organizational skills.

patience,empathy,teamwork,adaptability,customer service,organizational skills,multitasking,communication skills,problem-solving,customer satisfaction,communication,time management