Support the strategic and long-term vision/agenda for the customer account, focused on driving revenue generation through successful customer and regional partnerships, contract renewals, revenue diversification and commercial change requests.
Responsible with the RTP International Customer Account Manager for the management of a detailed RTP Customer Account Plan in close collaboration with Regional Teams, improving visibility and tracking of customer activities at all levels, identifying business opportunities and product ideas.
Accountable for managing the Customer Reporting process - mapped to agreed SLA/KPI metrics that power decision making.
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