IT Administrator Managed Services

Note: This role does not offer visa sponsorship. We are only looking for candidates in Germany who speak German Language (Native/C1 or C2).

Tasks & Responsibilities

• Customer Support: Accept customer fault reports record them in the ticket system and independently analyze and resolve issues.
  
• Client Relationship: Maintain a partnershipbased and highly personal customer relationship distinct from traditional hotlines.
  
• IT Infrastructure Management: Manage complex IT/server infrastructures outsourced by customers and fully oversee them.
  
• Expert Team Collaboration: Work with specialized teams (e.g. Microsoft Citrix VMware) to provide second or thirdlevel support and leverage their high expertise.
  
• Consultative Role: Advise customers on IT infrastructurerelated questions working closely with them to provide conceptual solutions.
  
• Regional Support: Support customers both remotely and onsite offering a mix of internal and external assistance based on customer preferences.
  

Requirements

• Technical Expertise: You have several years of practical experience in one or more of the following areas:
  
• Microsoft product range (Windows Server Active Directory Exchange MSSQL etc.)
  
• Storage solutions (IBM NetApp Dell Huawei)
  
• Virtualization technologies (VMware vSphere Citrix XenServer MS HyperV)
  
• Microsoft Terminal Services or Citrix XenApp/XenDesktop
  
• Backup solutions (Veeam B&R or Veritas Backup Exec)
  
• IT security (Sophos Barracuda Networks Kaspersky Endpoint Protection Fortinet)
  
• Language Skills: You speak fluent German (C1/C2 level).
  

Core Benefits

• Health/Wellness Programs:
  
1. Access to Business Bike Hansefit Wellpass and company pension schemes.
   
2. Participation in company fitness programs.
   
• WorkLife Balance:
  
1. Flexible working hours.
   
2. Up to 2 days of home office per week.
   
3. Annual companywide events.
   
• Professional Development:
  
1. Paid certifications and further training opportunities.
   
2. Options to switch between departments and projects.
   
3. Structured onboarding and feedback processes.
   

Why Join Us

1. Comprehensive IT Management: Manage and oversee complex IT/server infrastructures.
   
2. Customer Interaction: Build close customer relationships and provide conceptual advisory services.
   
3. Flexible Work: Enjoy a mix of internal and external customer support tailored to your preference.
   
4. Team Culture: Be part of a supportive and friendly team focused on personal and professional growth.
   
5. Stability and Growth: Work in a stable and growing company with innovative IT solutions and a futureoriented approach.