IT Administrator Managed Services
IT Administrator Managed Services
Posted on :
07-09-2024
Employer Active
1 Vacancy
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Job Description
Note: This role does not offer visa sponsorship. We are only looking for candidates in Germany who speak German Language (Native/C1 or C2).
Tasks & Responsibilities
- Customer Support: Accept customer fault reports record them in the ticket system and independently analyze and resolve issues.
- Client Relationship: Maintain a partnershipbased and highly personal customer relationship distinct from traditional hotlines.
- IT Infrastructure Management: Manage complex IT/server infrastructures outsourced by customers and fully oversee them.
- Expert Team Collaboration: Work with specialized teams (e.g. Microsoft Citrix VMware) to provide second or thirdlevel support and leverage their high expertise.
- Consultative Role: Advise customers on IT infrastructurerelated questions working closely with them to provide conceptual solutions.
- Regional Support: Support customers both remotely and onsite offering a mix of internal and external assistance based on customer preferences.
Requirements
- Technical Expertise: You have several years of practical experience in one or more of the following areas:
- Microsoft product range (Windows Server Active Directory Exchange MSSQL etc.)
- Storage solutions (IBM NetApp Dell Huawei)
- Virtualization technologies (VMware vSphere Citrix XenServer MS HyperV)
- Microsoft Terminal Services or Citrix XenApp/XenDesktop
- Backup solutions (Veeam B&R or Veritas Backup Exec)
- IT security (Sophos Barracuda Networks Kaspersky Endpoint Protection Fortinet)
- Language Skills: You speak fluent German (C1/C2 level).
Core Benefits
- Health/Wellness Programs:
- Access to Business Bike Hansefit Wellpass and company pension schemes.
- Participation in company fitness programs.
- WorkLife Balance:
- Flexible working hours.
- Up to 2 days of home office per week.
- Annual companywide events.
- Professional Development:
- Paid certifications and further training opportunities.
- Options to switch between departments and projects.
- Structured onboarding and feedback processes.
Why Join Us
- Comprehensive IT Management: Manage and oversee complex IT/server infrastructures.
- Customer Interaction: Build close customer relationships and provide conceptual advisory services.
- Flexible Work: Enjoy a mix of internal and external customer support tailored to your preference.
- Team Culture: Be part of a supportive and friendly team focused on personal and professional growth.
- Stability and Growth: Work in a stable and growing company with innovative IT solutions and a futureoriented approach.
Employment Type
Full Time
Key Skills
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