Technical Support Engineer
Posted on :
06-09-2024
Employer Active
1 Vacancy
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Job Description
Tasks
- Provide phone and email based problem solving and fault finding support for installers and customers
- Generating cases via CRM to track and resolve customer enquiries
- Answering technical product enquiries
- Liaise with service sales and repair centre departments to ensure cases are dealt with efficiently
- Developing updating and managing technical documentation for commissioning of our products
- Assist in developing the technical support process of the business
- Assist in Sales Exhibitions and Trade Fairs
- Liaise with Technical Support International
Requirements
- Relevant qualification in electronic engineering and renewable energy equivalentDirect Solar and power generation Industry experience an advantage
- Solid technical understanding of inverters and battaries products Solutions based mindset
- Eagerness to support customers as requiredStrong work ethic
- Experience in a role which required inter department communication and coordination an advantageAbility to work autonomously as well as part of a team
- Fluent Dutch Speanking is must Fluent English is preference
Employment Type
Full Time
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