Implementation Engineer

Hiring for Financial It Services Company

Position : Implementation Engineer

Location : Mumbai

Role :Resolve and report on customer/vendor queries and problems of medium to large complexity. Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA)/ key performance indicators and propose measures to prevent recurrence Provide support on all technical problems within own area of expertise through the provision of telephone or online support. Work with the customer/vendor/partners to establish the root cause of problems and provide endtoend service support retaining ownership of a case by resolving it individually or escalating it in accordance with the SLA Deliver support service packages for the local customer community according to package specifications and gather feedback from customers for service improvement purposes Perform project management role for selected projects

Skills required: Fluent in English; other Asian languages will be an advantage Good knowledge of AIX, Linux, Windows Server Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc. Knowledge of Perl, Java, XML, Ant, Bash, JIRA, Amazon EC2 and Hudson is an asset Knowledge of SWIFT Systems SAA/SAG/SNL/API SDK and MicroGateway is an asset. Knowledge of database and security technologies is an asset Knowledge of Alliance interfaces is an asset Strong analytical skills Excellent communication, coordination and planning skills Be able to work under pressure at customer location A team player, willing to work in a multicultural environment