Team Leader - English Romanian - Team Leader

Position: Team Leader

Location: Timisoara Romania

Work model: Onsite

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Manages communication and coordinates between the Command centre and the location team.
• Understand and keep track of key team KPIs. Manage dips in performance with adequate reinforcement plans proactively.
• Monitors coordinates and supervises the daily activities of the staff in the operations team.
• Manage staffing Attrition and Hiring
• People management and associated responsibilities like performance and development management
• Manage relationships of the key interfaces of the team and client
• Able to plan longterm improvements looking at least 6 months to 1 year ahead.
• Understanding of processes run by team and ability to bring in improvements and efficiencies within the team.
• Create a mode of operation to be adhered to by team members in order to maintain good work discipline.
• Creating second line of command and grooming up potential resources for the next level.
• Reviewing and tracking performance on a daily basis and providing coaching and feedbacks to employees.
• Ensure leakage control at all levels like shrinkage login adherence productive time etc. and maintain process hygiene.
• Ensures adherence to all office and processspecific policies by Team and self.
• Creating improvement plans and tracking efficacy and to take necessary actions accordingly.
• Coordinate with the Command center and with all internal stakeholders and provide necessary inputs.
• Must acquire complete process knowledge and supports operations in case of : Preparing reports maintaining process dashboards and creating presentations for necessary review by internal and external stakeholders and also lead such reviews as per requirement.
• To handle complex issues in a process/project to provide more effective solutions.
• Able to conceive and implement productivity improvements within operations.
• Manage escalations from internal and external stakeholders.
• Able to mentor team both technical and functional.
• Discover training needs and coordinate with local group heads QA/training and command center to provide the necessary coaching.
• Train the new employees.
• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.
• Perform transaction quality audit of the annotations completed by the team members.

REQUIREMENTS:

• Prior experience in managing Image/LiDAR annotation projects
• Excellent people management skills should have the experience of a Team Leader for a minimum of 1 years.
• Good communication skills should be able to read write and speak in English
• Should understand the multicultural environment.
• Can manage multiple shifts.
• Ability to drive initiatives in the team with creativity and a longterm visionHave good computer knowledge with an understanding of advanced
• excel and PPT and other MS office.
• Having a proven track record
• Should be a selfmotivated achiever
• Excellent Problemsolving abilities strong logical analytics

OFFER:

• The working hours are between 09:00 am5:00 pm Romania time from Monday to Friday
• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Warm team atmosphere and fun team events
• Private health insurance.