Customer Consultant with German
Posted on :
04-09-2024
Employer Active
1 Vacancy
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Job Description
- HybridWork: 3 days at the office (city centre) and 2 remotely from home
- Efficient and fast online recruitment process
- Working schedule time frames: Monday Friday: 7:30 16:00 (30min lunch break is paid)
About the company:
Our client is a large multinational familyowned consumer goods company offering highquality products in nutrition beauty and home care. The company was founded in 1959 in the United States and operates in more than 100 countries while supporting direct sellers of the companys products. The Polish headquarters in Cracow were founded in 2010 and gather more than 600 employees speaking 28 different languages serving more that 40 countries. The enterprise is known from its widelyaddressed values of worklife balance freedom reward and family.
Client s needs:
Customer Consultant who will interact with the companys clients by addressing inquiries revolving around product support invoices complaints and shipments. All contact with customers is inbound not outbound.
What you will be doing:
- Manage business queries and inbound calls (each call lasts approximately. 23 minutes)
- Receive and respond to questions related to products promotions orders invoices payments returns online platforms incentives terms and conditions etc. by using our knowledge management resources
- Process requests and update data in the database
- Document interactions in the ticket system
- Generate innovative ideas and solutions that will improve customers satisfaction
Requirements:
- Fluent command of German (C2)
- Fluent level of English (min. B2)
- No experience needed but it would be an asset
- Excellent soft and communication are a must
FOR INTERNATIONAL CANDIDATES:
2000 PLN Gross bonus for candidates relocating to Poland per month for the next 6 months
Benefits:
- Private medical care
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after probation period
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for highquality company s products
- Various portfolio of internal & external trainings: professional certifications access to elearning platform
- Language courses cofinanced by the company
- Various portfolio of internal & external trainings: professional certifications access to elearning platform
- Language courses cofinanced by the company
communication,inbound calls,customer support,german,database management,customer service
Employment Type
Full Time
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