Customer Liaison Officer

Our Client a Premium Brand Panelshop is seeking a dedicated Client Liaison Officer to join their team. The ideal candidate will be the primary point of contact for their clients ensuring clear communication and a seamless experience from start to finish. Your role is crucial in maintaining customer satisfaction managing expectations and upholding the client s reputation for highquality service.

Main Responsibilities:

Client Communication:

• Serve as the main contact for clients from initial inquiry to project completion.
  
• Understand client needs and expectations through effective communication.
  
• Provide timely updates on the status of repairs and estimated completion times.
  

Customer Service:

• Address client concerns and questions promptly ensuring a positive experience.
  
• Handle complaints professionally and work towards swift resolution.
  
• Gather client feedback to improve services and processes.
  

Collaboration with Technicians:

• Work closely with panel beaters and technicians to understand job specifics and timelines.
  
• Relay important information between clients and the technical team to ensure clarity on repairs.
  

Estimates and Quotations:

• Assist clients in understanding the cost and details of the repair process.
  

Administrative Duties:

• Maintain accurate records of client interactions repairs and invoices.
  
• Coordinate with insurance companies when necessary to facilitate claims.
  

Quality Assurance:

• Ensure that the final work meets the quality standards set by the company and satisfies client expectations.
  

To Succeed in This Role You Must Possess:

• Strong communication and interpersonal skills.
  
• Ability to manage multiple tasks and prioritise effectively.
  
• Problemsolving skills and a customeroriented mindset.
  
• A strong confident and outgoing personality.
  
• High emotional intelligence.