Customer Support Specialist

We are looking for financial services professionals to join our clients team at the worlds leading BPO organization. With over 40 years of experience in the banking industry operations in 88 countries and more than 420000 employees Our client is assembling a multilingual team of investment specialists. This opportunity is ideal for individuals seeking ambitious career growth within one of our most prestigious digital banking programs.

In this role you will engage with highlevel clients from one of Europes top digital banks providing expert savings advice and introducing innovative banking products designed for high returns.

Position Overview:
You will provide exceptional customer service to bank clients through various channels including phone email WhatsApp and chat. Your focus will be to inform clients about cuttingedge digital banking products in the Dutch market.

Key Responsibilities:

• Assist customers with bankingrelated inquiries such as account openings password resets and transfers.
• Manage backoffice tasks including email and WhatsApp communication.
• Present and promote innovative banking products.
• Ensure compliance with regulations on transparency service information and client protection regarding investment products.
• Identify and report issues within banking applications and follow up as needed.
• Meet quality standards and achieve sales objectives set by the entity.

Requirements:

• Dutch: C2 level
• Preferred: Studies in Business Administration Mathematics or Law.
• Proficiency in MS Office (Excel Word PowerPoint Access).
• Prior experience in banking is appreciated but not required.

Skills & Competencies:

• Strong customer focus empathy and active listening skills.
• Excellent verbal and written communication abilities.
• Analytical mindset with the ability to learn autonomously.
• Commercial aptitude along with strong social and clientfacing skills.
• Problemsolving capabilities.
• Team player with a proactive and resultsoriented attitude.
• Ability to organize plan and perform well under pressure.
• Flexibility and adaptability to evolving environments and new technologies.
• Initiative and a cando attitude.

Benefits:

• 38.5 hours/week Monday to Sunday (with 2 days off per week and 2 weekends off per month). Working hours: 2:00 PM to 10:00 PM.
• Permanent contract.
• Referral Program: Earn a bonus (up to 2000 euro depending on the market/project) by referring a friend.
• 32 calendar days of annual vacation.
• The opportunity to work with the worlds largest service provider.
• Genuine possibilities for growth within the company.

Remote Work :

No