OIS Software Engineer - Varian Medical Systems
Posted on :
03-09-2024
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1 Vacancy
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Job Description
Together we can beat cancer.
At Varian a Siemens Healthineers Company we bring together the worlds best talent to realize our vision of a world without fear of cancer. Together we work passionately to develop and deliver easytouse efficient oncology solutions.
We are part of an incredible community of scientists clinicians developers researchers professionals and skilled specialists pushing the boundaries of whats possible to improve peoples lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission we want to hear from you.
Job Description:
The Field Service Engineer (FSE) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers equipment operates efficiently at all times. The Software FSE is responsible for troubleshooting repairs installs upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team customers management sales and other technical support. Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position. This role is based in Riyadh Saudi Arabia.
Key responsibilities:
- Troubleshoot diagnose and repair all Varian Medical Systems (VMS) equipment within an assigned service territory including preventative maintenance installations and upgrades per VMS guidelines.
- Maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls.
- Be able to assess urgency of customer request and followthrough to completion.
- Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
- Examine difficult customer issues diagnose and resolve the issues and meet established customer service levels.
- Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures.
- Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.
Minimum Required Skills and Qualifications
- Holds a successful completed bachelor university degree (Biomedical Engineer Electronic Engineer or relevant studies).
- Flexibility and willingness to travel outside Riyadh.
- Outstanding communication and interpersonal skills.
- Fluency in both Arabic and English Language (both spoken and written).
- Meticulous detail orientated highly responsible with a positive work attitude.
- Selfdriven flexible and thrives on challenges.
- Technical and analytical skills with experience of Field Services.
- Be able to interpret customer concerns and translate to machine issue.
- Be able to understand and utilize the escalation process to Senior FSE Management Global Technical Support (GTS) Product Support Engineering (PSE).
- Uses acquired job skills and company policies to complete assigned tasks.
- Proven work experience of minimum 78 years at similar position.
- Capable of performing routine maintenance such as follow ups planned service and minor technical bulletins.
- Customer focused attitude
- Strong time management & organizational skills
- A passion for making a difference in the lives of cancer patients by ensuring that systems meet maximum uptime and perform safely and effectively.
#LIOSI
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us every single day. Thats why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patientbase which allows us to innovate. Big ideas come from everywhere and the best ideas are fostered by our unique individual experiences. At Varian we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
About Us
Together we can beat cancer.
Imagine a world without fear of cancer. We do every day. Varian Medical Systems is the worlds leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years we have developed built and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year.
Taking an Intelligent Cancer Care approach we are harnessing advanced technologies like artificial intelligence machine learning and data analytics to advance cancer treatment and expand access to care to help patients become survivors.
When you join Varian you become part of a global network of innovative and inspired minds working together across the globe. We keep the patient and our clinical partners at the center of our thinking as we power new victories in cancer care. Because for cancer patients everywhere their fight is our fight.
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