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Support Agent L1

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1 Vacancy
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Job Location drjobs

Poland - USA

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Vacancy: Support Agent (L1)

Location: Poland in office Krakw

Contract: B2B or Mandate Contract

Working hours: 14:0022:00


Company Overview:

Kolomolo is a globally recognized tech enterprise dedicated to delivering stateoftheart digital solutions. As we expand our operations we are on the lookout for Support Agent (L1)

Roles & Responsibilities:

  • To provide 1st line technical support observing alarms troubleshooting
  • Handling calls Service portal and Jira.
  • Notifying stakeholders if the alarm becomes a P1/P2 alert.
  • Monitoring services and alerts
  • Identifying the issue and categorizing / prioritizing the incident
  • Perform basic Troubleshooting Windows/Network
  • Creating a ticket in ITSM tool (JIRA)
  • Recording trend of alerts/incidents and identifying outages proactively
  • Working hours: 14:0022:00. Be on standby if needed outside office hours


    Qualifications and skills:

    • 3 years experience in an IT Support in a global organization
    • Fluency in English language (Min B2)
    • Good at troubleshooting IT services
    • Should have knowledge of monitoring services ITSM system like JIRA Confluence
    • Should have good logical reasoning skills Customer Service skills.
    • Should be a team player & work collaboratively with onsite and offshore teams.
    • Should have worked in high pressure work environment and had the ability to multitask.
    • Basic support experience on Windows/Unix Servers Network Devices Backup
    • Knowledge of Office365 Windows 10/11 Microsoft ADPrinters BitLocker Intune/MDM VPN.
    • Excellent Verbal and written Communication skills.
    • Any alert Monitoring tool BPPM HP NNM HP OVO etc.
    • Any ITSM tool e.g.: JIRA etc.

    You will be at an advantage with:

    • Experience in an Infrastructure Windows Platforms.
    • Experience with at least one cloud technology particularly AWS.
    • Experience with Jira Confluence.
    • Swedish language



      WHAT WE OFFER:

      • Competitive salary and benefits
      • A dynamic collaborative and growthoriented work environment
      • Opportunities for career advancement and continuous learning
      • Flat management structure
      • B2B contract
      • A chance to be part of something bigger where what you say matters
      • Agile ways of working
      • Fun and relaxed working environment where worklife balance is important
      • Regular company events (time for fun)
      • Office in Krakow (High quality coffee / Tea / Fruits / Sweets)
      • Ability to work alongside young motivated eager to learn and talented team

      ABOUT US:

      Kolomolo a global supplier of software engineering and IT outsourcing services is looking for a Support Agent (L1).

      While Kolomolo is a pillar of strength we shatter the corporate mold. Think agile teams generous autonomy and a remote & asynchronous ethos.

      Were also big on worklife harmony inspired by Scandinavian values.

      Curious

      Dive deeper into Kolomolos Career Portal.

      WHAT MAKES USE DIFFERENT

      We prioritize learning and development and we recognize and reward hard work and intelligence. We treat our staff with respect and trust giving them responsibilities and seldom checking up on them. We prefer agile ways of working minimizing unnecessary management and bureaucracy.

      Our team is made up of passionate and knowledgeable individuals who love what they do and are always eager to help each other. But its not all work and no play at our company!

      We believe in a healthy worklife balance and foster a fun and inclusive culture.

      Join us and be part of a dynamic team that encourages continuous learning rewards hard work and values a fun and inclusive work culture. Take your career to new heights with us as where youll have the opportunity to work with cuttingedge technologies align your work with your passions and be part of a team that truly values your contributions.

      Apply now and lets embark on an exciting journey of learning achievements and camaraderie together!

      Cheers to a fulfilling and rewarding career with us!


      Employment Type

      Full Time

      Company Industry

      About Company

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