Company Overview:

ZenTrades () is an innovative SaaS start-up founded by alumni from UW Madison and UC Berkeley. Our mission is to revolutionize the Field Service Management domain with an AI-powered assistant that enhances sales metrics and operational efficiency for service businesses. We aim to empower contractors by providing actionable insights and streamlining their workflow.

Why Join ZenTrades?

• Be part of a high-growth team shaping industry standards.

• Work directly with founders and senior leadership.

• Engage in meaningful projects with opportunities for significant professional growth.

• Contribute to cutting-edge technologies and redefine the North American home services market.

• Enjoy a dynamic start-up culture that fosters creativity and challenges the status quo.

Role & Responsibilities:

• Customer Support & Success:

  • Resolve customer issues by collaborating with internal teams for optimal solutions.

  • Proactively engage with existing accounts to drive revenue and achieve targets.

  • Address support requests promptly via telephone or email.

• Strategic & Tactical Guidance:

  • Analyze customer needs, technical requirements, and challenges.

  • Position the right product offerings to demonstrate value and drive adoption.

  • Build and manage the revenue cycle from qualification to closing deals.

• Cross-Functional Collaboration:

  • Work with product, growth, sales, and engineering teams to optimize and execute strategic partnerships.

  • Assist in strategic planning, market research, and business process documentation.

• Project Management:

  • Track and manage major projects, keeping management updated on progress and concerns.

  • Handle special projects aligned with key priorities and organizational goals.

Qualifications:

• Education:

  • B.Tech/BE/MBA/PGDM or equivalent in any specialization.

• Experience:

  • 1-3 years in Account Management or a fast-paced SaaS product start-up environment.

• Skills:

  • Strong written and verbal communication.

  • Proficient in financial modeling, data analysis, and using MS Office and Google Workspace.

  • Excellent problem-solving, analytical, and critical thinking skills.

  • Ability to manage time effectively and adapt to changing priorities.

• Attributes:

  • Entrepreneurial mindset with a passion for start-ups.

  • Ability to take end-to-end ownership and work independently.

  • Flexibility to operate in US time zones (5:00 pm IST to 3:00 am IST from Pune).

Location:

• Pune, India (Operating in US time zones)

If you're excited about startups, passionate about customer success, and ready to make a significant impact, we’d love to hear from you!