Reservation Intern

Overview:

Key Responsibilities:

• Assist in managing and updating reservation systems and databases
• Respond to customer inquiries and provide booking assistance via phone email and in person
• Coordinate with other departments to ensure accurate information and seamless guest experiences
• Support in optimizing reservation processes to maximize efficiency
• Monitor reservation trends and provide recommendations to improve booking strategies
• Assist in processing cancellations modifications and refunds as per company policies
• Conduct administrative tasks such as filing data entry and report generation
• Collaborate with team members to resolve booking discrepancies and customer issues
• Provide excellent customer service and address customer complaints or concerns
• Assist in creating and maintaining reservation records and reports
• Contribute to maintaining a clean and organized work environment in the reservation office

Required Qualifications:

• Currently pursuing a degree in Hospitality Management Business Administration or related field
• Strong attention to detail and accuracy in data entry and recordkeeping
• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks in a fastpaced environment
• Proficiency in Microsoft Office applications including Word Excel and Outlook
• Customer serviceoriented with a friendly and professional demeanor
• Problemsolving skills and the ability to handle challenging situations with patience
• Ability to work effectively both independently and as part of a team
• Knowledge of reservation systems and database management is a plus
• Strong organizational and time management skills
• Flexibility to work varied shifts including evenings weekends and holidays as needed
• Willingness to learn and take on new responsibilities as assigned
• Ability to maintain confidentiality of sensitive information
• Detailoriented with a proactive approach to identifying and resolving issues
• Adherence to company policies and procedures at all times

customer service,communication,data