Cloud Operations xPaaS Engineer

Functional Skills:

Cloud Operations xPaaS Engineer Skill Set : Kubernetes Kafka Redis. Elasticsearch Splunk Prometheus Ansible

Job Description below:

This is individual contributor role and the person is expected to work on Jira story/bug ITSM incident change and problem tickets to support the xPaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected).

Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)

Production support and operations of Infrastructure (Servers Network Storage Security) and Applications (Distributed Middleware Caching across all tiers)

All ITIL / ITSM processes including Incident Problem Change Release Asset Configuration and Service Level Management

Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform

Uses technical acumen to provide alternatives ask probing questions and support the team in technical issue resolution

Coordinates communications escalates and facilitates resolution of risks issues and changes tied to the Infrastructure and Operations Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Qualifications:

Overall 8 years of industry experience with 57 Years of relevant experience Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (S