Customer Support Agent

This is a remote position.

• Provide prompt friendly support to employees via a stateoftheart ticketing system
  
• Guide workers through time tracking processes and app usage enhancing their work experience
  
• Troubleshoot technical issues related to company applications showcasing your tech expertise
  
• Manage and update employee information in various databases with meticulous attention to detail
  
• Identify complex issues and collaborate with specialized teams for resolution
  
• Potentially handle phone support offering realtime solutions to urgent employee needs
  
• Contribute to administrative tasks during quieter periods demonstrating your versatility
  

Requirements

• Written and verbal communication skills with a talent for explaining complex concepts simply
  
• Proven track record in customer service or help desk support roles
  
• Familiarity with modern ticketing systems and willingness to master new technologies
  
• Basic understanding of HR processes and payroll systems with a keen interest in learning more
  
• Selfmotivated with excellent time management skills and ability to work independently
  
• Creative problemsolver with a knack for thinking outside the box
  
• Techsavvy individual who thrives on learning new systems and applications
  
• Adaptability to handle varying workloads and changing priorities in a fastpaced environment