Customer Support Agent
Customer Support Agent
Posted on :
04-09-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-09-2024
Job Description
This is a remote position.
Schedule:
Fulltime
Monday to Friday
11:30 am to 8:30 pm EST
1hour unpaid break
Client Overview:
Client Overview:
Join a rapidly growing national staffing powerhouse that s revolutionizing the temporary workforce industry. This dynamic company connects talented individuals with exciting shortterm and temptohire opportunities across the United States. With a commitment to innovation and employee satisfaction they re seeking passionate professionals to support their expanding team.
Job Description:
Embark on an exciting career as a Customer Support / Help Desk Representative for a cuttingedge staffing firm. In this pivotal role you ll be the linchpin between the company and its diverse workforce ensuring smooth operations and exceptional employee experiences. You ll leverage your problemsolving skills and techsavvy nature to address a wide range of inquiries from time clock usage to app functionality. This position offers a unique blend of HR support technical troubleshooting and customer service providing you with a dynamic work environment and opportunities for professional growth.
Responsibilities:
- Provide prompt friendly support to employees via a stateoftheart ticketing system
- Guide workers through time tracking processes and app usage enhancing their work experience
- Troubleshoot technical issues related to company applications showcasing your tech expertise
- Manage and update employee information in various databases with meticulous attention to detail
- Identify complex issues and collaborate with specialized teams for resolution
- Potentially handle phone support offering realtime solutions to urgent employee needs
- Contribute to administrative tasks during quieter periods demonstrating your versatility
Requirements
- Written and verbal communication skills with a talent for explaining complex concepts simply
- Proven track record in customer service or help desk support roles
- Familiarity with modern ticketing systems and willingness to master new technologies
- Basic understanding of HR processes and payroll systems with a keen interest in learning more
- Selfmotivated with excellent time management skills and ability to work independently
- Creative problemsolver with a knack for thinking outside the box
- Techsavvy individual who thrives on learning new systems and applications
- Adaptability to handle varying workloads and changing priorities in a fastpaced environment
Written and verbal communication skills, with a talent for explaining complex concepts simply Proven track record in customer service or help desk support roles Familiarity with modern ticketing systems and willingness to master new technologies Basic understanding of HR processes and payroll systems, with a keen interest in learning more Self-motivated with excellent time management skills and ability to work independently Creative problem-solver with a knack for thinking outside the box Tech-savvy individual who thrives on learning new systems and applications Adaptability to handle varying workloads and changing priorities in a fast-paced environment
Employment Type
Full Time
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