Technical Writer
Technical Writer
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Job Description
About the role
Were looking for aTechnical Writer to join Funnels Education Services team in Stockholm. In this role you will help us build revise and manage learning content. This includes content which lives within the Funnel Knowledge Base and within our learning management platform Funnel Academy. You will report to the Head of Education.
This role involves extensive writing editing and rewriting of articles scripts and other types of content. Excellent writing skills are therefore mandatory.
The Education Services team is responsible for creating new learning content including certification courses shortform learning videos and educationcentered articles in collaboration with other teams including Product Development Product Management Customer Support and Solutions.
What you will do
Conduct needs assessments and analyze learner requirements to build instructional content.
Apply instructional design principles to create new learning content taking the form of short usercentric videos certification courses and knowledge base articles.
Work closely with subject matter experts (SMEs) and interview them to confirm learning requirements and source content.
Lead review sessions to ensure learning materials are vetted appropriately and that SME feedback is incorporated into final versions of learning materials.
Write and rewrite articles for inclusion in the Knowledge Base and Funnel Academy.
Create a governance framework for our customerfacing Knowledge Base to ensure that materials include a consistent voice are of high quality and are relevant to customer needs.
Implement appropriate methods of content version control.
Support and manage administrative activities on our learning experience platform.
Who you are
You have an excellent command of written and spoken English. Specifically you demonstrate great proficiency as you write and rewrite articles and other types of content. In addition your writing style is conversational clear and concise. Grounded in instructional design principles you can break down complex technical content into easytounderstand learning materials. You excel at interviewing subject matter experts to extract learning requirements and source content on various topics. Working and collaborating with different teams to create learning content comes naturally to you. Above all you possess the ability to roll up your sleeves and dig deep into a problem to find the right solution.
Skills and experience
35 years experience in a similar role with at least 12 years working for a software/SaaS company
Demonstrated ability to work with technical content.
Proficiency in using learning content authoring tools such as Articulate 360.
Bachelors degree in a related field.
Excellent communication and presentation skills.
Excellent written and spoken English.
Outstanding review skills and an eye for detail.
Experience in working with Learning Management Systems is highly desirable.
Knowledge of digital marketing concepts and any related experience in the field is a plus.
Note: Industry research shows that women and those in traditionally underrepresented groups generally dont apply to jobs unless they check all the boxes for the role. If you feel you have what it takes for this role but dont check 100% of the boxesthats okaywe encourage you to apply anyway and highlight what you can bring to the table.
Who we are
Take a look at our Funnel benefits!
We are building a global categorydefining SaaS company on our mission to empower marketers to be truly datadriven. With the ambition to Make Data Easy Funnel provides a nocode SaaS solution that helps business users work with reporting data.
The product offers instant access to data from some 500 platforms in the areas of Online Marketing Ecommerce and CRM and the capability to create a unified model of all this data without asking users to learn SQL or write scripts.
Among the 2000 customers there are small and medium ecommerce companies as well as some of the worlds largest brands. There is a strong focus on providing a worldclass user experience and its not uncommon to hear some of our 8000 users tell us were making their work easier and more fun. Since its launch in 2015 Funnel has continued to grow rapidly and in the organization are currently 300 employees with about onethird focused on building the product.
Other information
This role is located in Stockholm. We value increased inperson collaboration and as such we work officefirst with some flexibility.
We are not able to sponsor relocation and therefore we will take into consideration only applicants who are located in Stockholm Swedenand have any of the following:
Hold Swedish citizenship
Hold EU/EEA citizenship
Have a valid work permit for working in Sweden.
Employment Type
Full Time
