Workspace Operations Engineer - JLL

JLL supports the Whole You personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Experience with CAFM systems preferable Tririga

Familiar with the Facilities management system and workflow

Operational performance support

Operational meeting agenda development and minutes.

Operational document control

Operational action tracking and management

Vendor payment tracking

Vendor communication and engagement

Operational support to JLL operations team as it relates to vendor performance.

Supply chain operational governance reporting (Performance reporting)

Support roll out of reactive work order process

Oversight of training excellence training delivery by JLL & supply chain

Development of business/performance intelligence reports

Embedded Go To trusted Workspace partner fostering alllevel relationships

Understands business traits/ cadence/ needs

Deep Workspace & Surrounding area knowledge

Introduce technology and digital platforms to enable Workspace team to be mobile.

Be part of a highly proactive responsive dynamic and agile team

Establish direct relationship with the client business units and their neighborhood community understand their issues display confidence and satisfy needs and requirements of all requests

Responsible for managing Repair & Maintenance services materials equipments and fixtures

Monitor service providers performance to ensure contractual obligations are met and exceeded

Liaise between vendors and users for scheduling work date for managing clients expectations

Ensure scheduled / ad hoc maintenance work is completed with quality

Engage floor user by conducting data analysis

Escalate facilities issues to management team when necessary

Consolidate feedback to management team regularly for ongoing improvement implementation

Participate in adhoc projects when required

Client/Stakeholder Management (in support of the Workspace Operations)
Proactively develop and manage Client relationships ensuring that expected service levels are achieved

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client as reflected by Client feedback

Actively recover feedback from the end user

Leadership / Staff Management
Actively encourage an environment that supports teamwork cooperation performance excellence and personal success

Develop the team through performance assessments and training managing staff workload through correct resourcing and developing a succession plan for key team members and onsite Vendors

Operations Management
Must be customer focused and be proactive in establishing customer relationships

Responsible and accountable for all service request

Ensure service deliverables are met with SLA and KPI

Work with all related parties on timely delivery of all services

Be responsible for all clients within designated area

Problem solves & Resets space on the fly

When necessary raise risks to Workplace Location Lead for further investigation

Embedded Go To trusted Workplace partner fostering alllevel relationships

To undertake continuous floor inspections ensure cleanliness and maintenance is correct

Establish direct relationship with the client business units and their neighborhood community understand their issues display confidence and satisfy needs and requirements of all requests

Continuous Improvement implementation

Single Point of Contact for issues resolution & workspace Operations change.

Conduct data analysis report when necessary

Be the JLL face of WE program in the workspace and within the team

Acts as basic counsel regarding space needs/options as per Workspace Standards

Ensure the delivery of all operational requirements as per the client scope of works across site

Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods reliability of systems and consistency

Support Regional initiatives such as user experience programs JLL system rollouts regional training programs/workshops and other initiatives as appropriate through driving implementation and consistency across the Region

Drive Client specific initiatives such technology rollouts benchmarking best practices etc.

Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Ensure compliance with JLL and client Health Safety Environment and Risk Management policies and procedures

Ensure data integrity of all systems across the Region and perform audits from time to time

Ensure meeting or exceeding SLA/KPI scores

Generate reports and conduct presentations as per the service delivery requirements and overall account management

Handling helpdesk service request from users via telephone or email correspondence

Responsible for managing Repair & Maintenance services materials equipments and fixtures

Oversee office premises and delivery of hospitality services for users

Provide administrative support of issuing work order to vendors

Coordinate with vendors to ensure facilities services are delivered on a timely manner

Liaise between dining team & facilities for event setup logistics

Communicate with users by consolidating feedback to ensure expectations are achieved

Escalate facilities issues to management team when necessary

Participate in adhoc projects when required

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal wellbeing and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health.

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.This job has been sourced from an external job board.
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