Hub Supervisor CairoGiza
Posted on :
03-09-2024
Employer Active
1 Vacancy
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Job Description
- Responsible for the Hub infrastructure.
- Responsible for the financial management in the hub and manage the cash flow.
- Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.
- Ensure that the achievement and records are consistently kept across the Hub daily workflow.
- Monitoring the stars and the hub members salaries, bounce and deductions.
- Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.
- Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.
- Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).
- Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).
- Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.
- Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.
- Following up the “Freshdesk” and ensure resolving the assigned tickets within the agreed SLA on a daily basis.
- Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.
- Be an effective role model to other staff members in the hub.
- Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.
- General all monthly, quarterly, annual Hub Reports.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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