L1 Tech Support

Job Role:L1 Tech Support

Level

SPE Voice (Level 1 Tech Support)

No of Open roles

40

Location

HYD

Mandatory Skills

Excellent comms with technical support

Experience Range

13 years

CTC

4 to 4.2 LPA(Incl of variable 18000) 20% hike will be given from current CTC.

Notice Period

Immediate

Nature of Support

Voice (Level 1 Tech Support)

Work Mode

WFO

Shift Type

Australian shift (80% shifts 3 AM)

No of Working Days

Monday to Friday (5 days)

Week Off's

2

Rounds of interview

HR /Versant(Versant English pass score 50)/Ops

Other inputs

Service desk L1 support

Telecom Telstra

Passwords Links Technical troubleshooting

SOPs would be available for response

Calls would be directed to L2 or infra is the issue is not resolved

B2B L1 support

Language is the main criteria