Customer Success Manager
Customer Success Manager
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Job Description
Job Title: Customer Success Manager
Location: Hyderabad
Type: Fulltime
Salary Range: 3.5L 6.5L per annum
Key Responsibilities:
- Customer Onboarding & Integration: Lead the onboarding process for closed leads ensuring smooth integration with Zithara.AIs platform and services.
- Client Relationship Management: Serve as the primary point of contact for assigned accounts taking ownership of the relationship and fostering strong client connections to drive growth.
- Platform Advisory: Actively consult with clients on the most effective ways to leverage the Zithara.AI platform for their business goals maximizing their return on investment.
- Product Evangelism: Advocate for the Zithara.AI platform by educating top internet companies on best practices for growth and marketing strategies.
- Crossfunctional Collaboration: Work closely with internal teams to ensure clients receive toptier support and alignment with their business needs.
Skills & Experience:
Experience:
- 2 years of experience in client management or account management ideally in technical presales or technical account management roles.
- Experience working in SaaS and B2B environments with a particular emphasis on app marketing and the mobile ecosystem.
- Previous experience in a Success or Support Engineer role for a SaaS company is a strong plus.
Technical Knowledge:
- Solid understanding of the mobile ecosystem and app marketing strategies.
- Ability to quickly grasp customer requirements and articulate how Zithara.AI can add significant value.
ClientCentric Skills:
- Proven ability to take ownership of customer relationships postsales and drive meaningful growth.
- Strong product advocacy skills and the ability to champion Zithara.AI with passion and clarity.
- High empathy essential for building client trust and effectively collaborating with internal teams.
Communication:
- Excellent verbal and written communication skills with the ability to translate technical concepts into clientfriendly language.
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
