Senior Windows Systems Engineer

This is a remote position.

• Deliver a stellar remote enduser and systems support experience.
  
• Provide Level 2 System Admin and System Support for client infrastructure.
  
• Monitor and manage calls chats and case management queues.
  
• Perform documented procedures with attention to quality and detail.
  
• See cases and calls through to clientconfirmed resolutions.
  
• Work from a ticketing system and document supportrelated solutions and client environments.
  
• Identify and troubleshoot repetitive issues for root cause analysis.
  

• 5 years of Windows Server administration configuration and management.
  
• 3 years of PowerShell knowledge for modifying and updating scripts.
  
• 3 years of Windows Failover Cluster management.
  
• Ability to perform Root Cause Analysis on Windows Servers.
  
• Professional and concise communication both verbal and written.
  
• PowerShell skills beyond simple queries; must be able to read and write longform PowerShell scripts and operations that use variables references and long operations.
  
• Windows NT Share configuration and modification.
  
• Active Directory modifications.
  
• Knowledge of backup best practices.
  
• Ability to be proactive and speak up when you see an issue.
  
• Monitor ticket chat and email queues to acknowledge cases within SLA requirements.
  
• Attention to detail.
  

• Experience working on an international team.
  
• VMware experience.
  
• Avamar working experience.
  
• WinSCP and FTP knowledge.
  
• DataDog and SNMP tools.
  
• Splunk usage to pull relevant events.
  

• Should be willing to accept a longterm workfromhome arrangement.
  
• Should be amenable to a permanent night shift schedule.