Senior Windows Systems Engineer
Senior Windows Systems Engineer
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Deliver a stellar remote enduser and systems support experience.
- Provide Level 2 System Admin and System Support for client infrastructure.
- Monitor and manage calls chats and case management queues.
- Perform documented procedures with attention to quality and detail.
- See cases and calls through to clientconfirmed resolutions.
- Work from a ticketing system and document supportrelated solutions and client environments.
- Identify and troubleshoot repetitive issues for root cause analysis.
- 5 years of Windows Server administration configuration and management.
- 3 years of PowerShell knowledge for modifying and updating scripts.
- 3 years of Windows Failover Cluster management.
- Ability to perform Root Cause Analysis on Windows Servers.
- Professional and concise communication both verbal and written.
- PowerShell skills beyond simple queries; must be able to read and write longform PowerShell scripts and operations that use variables references and long operations.
- Windows NT Share configuration and modification.
- Active Directory modifications.
- Knowledge of backup best practices.
- Ability to be proactive and speak up when you see an issue.
- Monitor ticket chat and email queues to acknowledge cases within SLA requirements.
- Attention to detail.
- Experience working on an international team.
- VMware experience.
- Avamar working experience.
- WinSCP and FTP knowledge.
- DataDog and SNMP tools.
- Splunk usage to pull relevant events.
- Should be willing to accept a longterm workfromhome arrangement.
- Should be amenable to a permanent night shift schedule.
General Windows Server infrastructure - administration, configuration, troubleshooting, and management (2016+), Performing Root Cause Analysis (RCA), Windows Failover Clustering (Failover Cause Analysis), PowerShell [(administering Windows Servers using PowerShell (commands)], Windows Cluster management, Windows NT Share configuration and modification, backup and recovery, DNS
Employment Type
Full Time
