Customer Service Representative Technical Support Remote
Customer Service Representative Technical Support Remote
Posted on :
01-09-2024
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Job Description
Company Description:
We are dedicated to delivering excellence in every aspect of our business. With a commitment to innovation and quality we serve our clients across the world. Our diverse team of professionals is united by a shared vision of providing exceptional products and services tailored to meet the unique needs of our customers. We foster a collaborative and inclusive work environment that encourages personal and professional growth. Join us in our mission to make a positive impact and drive success for our clients and community.
Job Description:
As a Remote Customer Service Representative / Technical Support you will serve as the frontline support for our customers addressing their inquiries and resolving issues. You will be responsible for delivering exceptional service through various communication channels including phone email and chat. Your role is crucial in ensuring customer satisfaction and loyalty and you will be empowered to contribute to continuous improvement in our processes and procedures.
Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Identify and resolve customer issues efficiently ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Provide product and service information to customers guiding them toward the best solutions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Conduct followup communications to ensure customer satisfaction and track issue resolution.
- Stay updated on product knowledge policies and procedures to provide accurate information to customers.
- Participate in training and development activities to enhance customer service skills and knowledge.
Professional Skills:
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and attention to detail.
- Empathetic and customerfocused mindset.
- Proficient in using CRM software and other customer service tools.
- Ability to thrive in a fastpaced and remote work environment.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Adaptability to changing priorities and customer needs.
- Basic technical skills to troubleshoot minor issues or guide customers through processes.
Compensation and Bonuses:
- Competitive salary based on experience and skills.
- Eligibility for performancebased bonuses linked to customer satisfaction metrics and individual performance.
- Benefits package may include health insurance retirement plans paid time off and opportunities for professional development.
- Additional perks may include flexible work hours remote work allowances and employee recognition programs.
Employment Type
Full Time
Key Skills
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